The most expensive minutes in a hotel
Where time is lost in everyday hotel operations and how you can win it back
Not every cost increase shows up on an invoice. Some arise every single day: an extra trip here, a duplicate entry there, a query between the restaurant and reception. Trivial on their own, together they cost valuable working time and revenue every day, slow down processes and take away from your staff exactly the time they should really be spending on their guests. With end-to-end digital and optimised hotel processes, many of these time wasters can be avoided. We show you where the greatest potential lies in everyday hotel operations and how you can turn it into greater efficiency, better service and happier guests.
1 DIGITAL KITCHEN MANAGEMENT
In hotels in particular, the restaurant, kitchen and reception have to work together perfectly. This is exactly where unnecessary queries, duplicated work or delays often arise. With the APRO order manager, all processes mesh seamlessly.
Menu selection at breakfast
Guests on half or full board choose their dinner at breakfast. Their selection is saved directly in the system and prepared for the evening, including the course sequence. During dinner service, the waiter simply calls up the pre-orders table by table – without entering anything again.
Greater planning certainty for the kitchen
Over the course of the day, the kitchen can already see which dishes are likely to be needed in the evening. This makes production planning easier, reduces stress at peak times and ensures smoother kitchen operations.
Allergies and guest information always in view
Allergens, intolerances or important guest information are transferred directly from the hotel software and are automatically available to service and kitchen staff. This increases safety and avoids queries or transcription errors.
Less stress during dinner service
Pre-orders are automatically assigned to the right table and can be called up at the desired time. Service starts without lengthy searching or re-entering the order – a noticeable advantage, especially during busy dinner services.
All departments work with the same information
Thanks to APRO's direct connection to leading hotel software, reception, restaurant and kitchen always access the same data. Switching between systems, duplicate entries and misunderstandings are a thing of the past.
The result
- Fewer queries between reception, service and kitchen
- Early planning of food production
- Faster, more structured processes during dinner service
- Automatic transfer of allergies and guest information to the hotel kitchen monitor
- Fewer errors caused by duplicate data entry
- More time for guests instead of organisational tasks
2 MOBILE ORDERING
Every unnecessary trip costs time – especially when the restaurant is busy. With mobile ordering, service staff stay where they are needed: with the guest. Orders are taken directly at the table via smartphone, tablet or Orderman and sent straight to the kitchen or bar. Changes, special requests or additional orders are transferred in real time – without handwritten notes or entering orders at the POS system afterwards. If desired, guests can also pay directly at the table. This saves extra trips, shortens waiting times and ensures fast, professional service. That is how mobile ordering saves a great deal of time in everyday hotel operations.
Thanks to the direct connection to the hotel software (PMS interface), restaurant sales can also be charged directly to the room in just a few clicks. Room numbers, guest data or authorisations are available automatically – without duplicate entries or queries to reception.
The result
- Fewer trips for service staff
- Faster order taking and order entry
- Immediate transmission to kitchen and bar
- Direct room charges without switching systems
- Shorter waiting times for guests
- More time for personal service
3 REPORTING
Anyone who wants to run a hotel successfully needs up-to-date figures – not the next day or at the end of the month. With APRO® reporting, all key figures are available in real time. Whether restaurant, bar, breakfast, room service or multiple locations – sales, items, product groups, staff performance or payment methods can be analysed at any time.
This enables hoteliers to spot trends early, deploy staff in a targeted way and make well-founded decisions – even on the go via smartphone, tablet or laptop.
Instead of having to merge data from different systems, all information is available centrally and at a glance.
The result
- Real-time insight into all relevant key figures
- Less manual analysis work
- Faster business decisions
- Transparency across restaurant, bar and hotel operations
- Access anytime, anywhere
- APRO® AI reporting for individual, meaningful real-time reports
4 ACCOUNTING & INTERFACES
The more systems work independently of one another, the more time is lost through duplicate data entry. APRO connects the POS system, hotel software, accounting, inventory management, payment solutions and numerous other systems into one end-to-end digital process. That is how digitalisation makes sense in the hotel industry. Data is transferred automatically instead of being entered several times. This reduces errors, saves time and ensures that all departments work with the same information.
Whether daily closings, invoices, payment data or booking information – the transfer is structured and automated.
The result
- Fewer duplicate data entries
- Fewer transfer errors
- Automated processes between systems
- Faster accounting and administration
- An end-to-end digital workflow
5 VOUCHERS, WEBSHOP & GUEST APPS
Many processes outside actual restaurant operations also cost time every day. With digital vouchers, an integrated webshop and modern guest apps, numerous processes can be automated.
Guests buy vouchers online around the clock, redeem them directly on site or conveniently order services in advance. Depending on the business concept, room service, breakfast orders or additional services can also be handled digitally.
This takes the pressure off staff, reduces phone enquiries and at the same time offers guests added convenience.
The result
- Less manual administrative work
- Digital voucher management without paper chaos
- Additional revenue from online sales
- More service for guests before, during and after their stay
- Automated processes for orders and additional services
Let's be honest: how many minutes does your hotel lose every day?Let's analyse your processes together and identify potential for optimisation.